These Terms of Service explain the terms that apply when you access or use our website and when you purchase products from TAYLOR WEAR LTD.
By using our website or placing an order, you agree to comply with these terms. Please read them carefully before using our website or placing an order.
These Terms of Service should be read together with our Privacy Policy, Returns & Exchanges Policy and other policies published on our website.
1. About Us
The website taylorwear.org is operated by:
TAYLOR WEAR LTD
Business Address: 76 Sprotwells Terrace Sauchie, Alloa Scotland, FK10 3NL United Kingdom
In these Terms of Service, the words “TAYLOR WEAR,” “we,” “us” and “our” refer to TAYLOR WEAR LTD.
The words “you” and “your” refer to the person accessing our website or purchasing our products.
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms of Service.
You must not:
Use our website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Introduce malicious software or harmful code
Copy, reproduce or commercially exploit website content without permission
Use automated systems to access or collect website content in a manner that could interfere with our services
Provide information that you know to be false or misleading
We may restrict or suspend access to our website where reasonably necessary to protect our website, customers, business or systems, or where required by law.
3. Products and Product Information
We aim to ensure that product descriptions, photographs, colours, sizes, prices and other information displayed on our website are accurate and helpful.
However, colours displayed on a device may vary depending on the device, screen settings and other technical factors.
Product availability may change without notice.
We may update, remove or replace products and product information from time to time.
Where specific measurements, materials, sizing information or other product details are provided on an individual product page, customers should review that information before placing an order.
4. Product Prices
The price applicable to a product is the price displayed on the website at the time you place your order, subject to any obvious pricing error.
We take reasonable steps to ensure that prices displayed on our website are accurate.
If we discover an obvious pricing error before your order has been dispatched, we may contact you to confirm whether you wish to proceed at the correct price.
If we are unable to contact you or you do not wish to proceed at the corrected price, we may cancel the affected order and refund any payment already made.
5. Placing an Order
To place an order, you must provide the information requested during the checkout process.
You are responsible for ensuring that the information you provide is accurate and complete, including your name, email address, telephone number and delivery address.
Before submitting your order, you will have an opportunity to review the products, quantities, prices and other relevant information.
Please check your order carefully before completing the purchase.
6. Order Acceptance
Submitting an order through our website does not necessarily mean that the order has been accepted by us.
After you submit an order, you may receive an order confirmation acknowledging that we have received your order.
A contract for the sale of products is formed in accordance with the applicable ordering process and these Terms of Service.
We may decline or cancel an order in circumstances where this is reasonably necessary, including where:
A product is unavailable
There is an obvious pricing or product information error
We are unable to process the payment
We identify suspected fraud or unlawful activity
The delivery information is materially incomplete or inaccurate
We are unable to fulfil the order for reasons outside our reasonable control
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
7. Payment
Payment is made through the payment methods available during checkout.
You must provide accurate and complete payment information where required.
Payment may be processed by a third-party payment service provider.
For security reasons, you should never send complete payment card details, security codes or passwords to TAYLOR WEAR by email.
If a payment is declined or cannot be authorised, we may be unable to process the order until a valid payment method is provided.
8. Delivery
We will arrange delivery using the delivery options available for your order.
Available delivery methods, charges and estimated delivery information will be displayed during the ordering process where applicable.
Delivery times are estimates and may vary because of circumstances including the destination, delivery service, weather, customs processes, public holidays and other events outside our reasonable control.
You are responsible for providing an accurate delivery address.
If an order cannot be delivered because the delivery information provided by you is incorrect or incomplete, additional arrangements or charges may apply where permitted by law.
For more information, please refer to our Shipping & Delivery Policy.
9. Order Tracking
Where tracking is available for the selected delivery service, tracking information may be provided after your order has been dispatched.
Tracking updates are provided by the relevant delivery service and may not appear continuously during transit.
If you experience a delivery problem, please contact us at:
Please provide your order number whenever possible.
10. Returns, Cancellations and Refunds
Our Returns & Exchanges Policy explains how to request a return, cancellation, exchange or refund.
Consumers may have statutory cancellation, refund and other rights under applicable UK consumer protection law.
Nothing in these Terms of Service is intended to exclude, restrict or otherwise limit any statutory rights that cannot lawfully be excluded or restricted.
If you wish to cancel or return an order, please follow the process explained in our Returns & Exchanges Policy and contact us where required.
11. Faulty or Incorrect Products
If you receive a product that is faulty, damaged or not what you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Relevant photographs where appropriate
Any other information reasonably required to understand the issue
We will review the matter and provide an appropriate resolution in accordance with applicable law and our Returns & Exchanges Policy.
Your statutory consumer rights are not affected by these Terms of Service.
12. Exchanges
Where an exchange is available, customers should contact us before returning an item.
Exchange availability may depend on the product, requested alternative and current stock availability.
Where a direct exchange cannot be provided, an eligible return and refund may be offered in accordance with our applicable policy and legal requirements.
13. Intellectual Property
Unless otherwise stated, the content available on our website, including text, photographs, graphics, logos, design elements, product descriptions and other materials, is owned by or licensed to TAYLOR WEAR LTD or used with appropriate permission.
You may view and use website content for your personal, non-commercial use.
You must not reproduce, distribute, modify, publish, sell, licence or commercially exploit our website content without our prior written permission, except where permitted by law.
14. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrup
