At TAYLOR WEAR, we want you to feel confident when shopping with us.
If you are not completely satisfied with an item you have purchased, our returns process is designed to provide a clear and straightforward way to contact us and request assistance.
This policy applies to purchases made through the TAYLOR WEAR online store.
1. Contact Us Before Returning an Item
If you would like to return an item, please contact our customer service team before sending anything back.
Please include your order number and the reason for your return request.
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send an item to our registered business address unless we have specifically instructed you to do so.
2. Change of Mind Returns
For online purchases, consumers may have cancellation and return rights under applicable UK consumer protection legislation.
Where statutory cancellation rights apply, eligible customers may notify us that they wish to cancel their purchase within the applicable cancellation period.
Unless an applicable legal exception applies, customers generally have the right to cancel an online purchase within 14 days after receiving the goods. After notifying us of cancellation, the goods should be returned within the applicable period required by law.
The statutory cancellation period and return rights may be subject to exceptions, including certain goods that are made to a customer’s specifications or other circumstances specified by applicable law.
Nothing in this policy is intended to restrict or remove any statutory rights that apply to you.
3. Condition of Returned Items
Where a return is permitted, we ask that items are returned in a condition that allows us to process the return appropriately.
Unless otherwise required by law, returned clothing should be:
Unworn
Unwashed
In its original condition
Free from damage, stains, makeup, perfume or other marks
Returned with original tags or labels where applicable
Please take reasonable care when trying on clothing.
Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where permitted by applicable law.
4. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from the item you ordered, please contact us as soon as possible.
Exchange availability depends on the product and the availability of the requested alternative.
Where a direct exchange is not available, we may instead process the return and applicable refund in accordance with this policy and applicable law.
6. Return Shipping
For a change-of-mind cancellation where statutory cancellation rights apply, the customer may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the goods are faulty, incorrect or otherwise require us to bear the return cost under applicable law.
Where an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.
We recommend keeping proof of postage or other evidence of return until the return has been fully processed.
7. Refunds
Once an eligible return has been received and processed, any applicable refund will be issued using the original payment method, unless otherwise agreed or required by law.
For cancellations made under applicable statutory cancellation rights, refunds will be handled in accordance with the applicable legal requirements.
Depending on the circumstances, we may withhold reimbursement until we have received the goods back or you have supplied evidence that the goods have been returned, whichever occurs first, where permitted by applicable law.
The time required for a refunded amount to appear in your account may depend on your bank or payment provider.
8. Delivery Charges and Refunds
Where a customer exercises an applicable statutory cancellation right, the treatment of the original delivery charge will be handled in accordance with applicable law.
Where a customer selected a more expensive delivery option than the least expensive standard delivery option offered by us, any refund of delivery costs may be limited to the cost of the least expensive standard delivery option, where permitted by law.
9. Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where an applicable legal exception applies.
Any such exception will be communicated to customers where relevant before or during the purchase process.
If you are unsure whether an item can be returned, please contact us before sending the item back.
10. Return Address
Please do not send returns to our registered business address unless our customer service team has specifically instructed you to do so.
Return instructions may vary depending on the order and the reason for the return.
Once your returned item has been received, we will review it and process the return or other appropriate resolution in accordance with the applicable policy and law.
We aim to process returns as promptly as reasonably possible.
The time for a refund to appear in your account may vary after we issue the refund because payment providers and banks may require additional processing time.
12. Your Statutory Rights
This policy does not affect your legal rights as a consumer.
Nothing in these terms excludes or limits liability or consumer rights where doing so would be unlawful.
If goods are faulty, not as described, not fit for their intended purpose or otherwise fail to meet applicable legal requirements, you may have additional rights under UK consumer protection law.
13. How to Contact Us
If you have any questions about returns, exchanges or refunds, please contact our customer service team.
