Shipping Policy

Last Updated: 22 September 2026

At TAYLOR WEAR, we aim to make ordering and delivery as straightforward as possible.

This Shipping Policy explains how orders placed through taylorwear.org are processed and delivered.

Please review this policy before placing an order. Delivery options, applicable charges and estimated delivery information will be displayed during the checkout process where applicable.

1. About Our Shipping Service

TAYLOR WEAR LTD provides online ordering for our range of women’s clothing through:

taylorwear.org

After an order has been successfully placed and payment has been confirmed, we will process the order for delivery using an available delivery service appropriate for the order and destination.

Available delivery options may vary depending on the delivery destination, product availability and other applicable circumstances.

2. Order Processing

Orders are processed after the order has been successfully submitted and payment has been authorised or received.

Processing time may vary depending on:

• Product availability

• Order volume

• The delivery destination

• The selected delivery service

• Weekends and public holidays

• Other circumstances affecting order processing

We aim to process orders within a reasonable period.

If an unexpected issue affects the processing of your order, we may contact you using the contact information provided during checkout.

3. Delivery Options

Available delivery methods are displayed during checkout.

Depending on the destination and circumstances, available options may include different delivery speeds or services.

The applicable delivery method, estimated delivery information and any delivery charge will be shown before you complete your purchase where applicable.

Please review this information carefully before confirming your order.

4. Delivery Charges

Any applicable delivery charge will be displayed during the checkout process before you complete your purchase.

Delivery charges may vary depending on factors such as:

• Delivery destination

• Delivery method

• Order characteristics

• Applicable delivery conditions

Where free delivery or another delivery promotion is available, the relevant terms will be displayed on the website or during checkout.

5. Delivery Destinations

The destinations available for delivery are displayed during the ordering and checkout process.

Availability may vary depending on the destination and the delivery services available to us.

If your destination is not available at checkout, please contact us before placing an order.

Email: payment@taylorwear.org

6. Delivery Times

Estimated delivery times are displayed during checkout where applicable.

Delivery times are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise.

Actual delivery time may be affected by:

• Delivery destination

• Carrier operations

• Weather

• Public holidays

• Transport disruption

• Customs procedures where applicable

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

If your order has not arrived within the applicable expected delivery period, please contact us.

7. Tracking Your Order

Where tracking is available for the selected delivery service, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Tracking information is provided by the relevant delivery service and may not update continuously while a parcel is in transit.

If you have not received tracking information or believe there is a problem with your delivery, please contact:

payment@taylorwear.org

Please include your order number whenever possible.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Before completing your purchase, please check that your:

• Full name

• Delivery address

• Postcode

• Telephone number

• Email address

are correct.

If you notice an error after placing your order, contact us as soon as possible.

Email: payment@taylorwear.org

We will review whether the information can still be changed based on the processing status of your order.

Once an order has been dispatched, it may no longer be possible to change the delivery address.

9. Delayed Deliveries

Occasionally, deliveries may take longer than expected.

If your order is delayed, please contact us after the applicable expected delivery period has passed.

We will review the available order and delivery information and assist you with the appropriate next step.

Please provide:

• Order number

• Name used for the order

• Delivery address

• Tracking information, if available

• Details of the issue

10. Delivered but Not Received

If tracking information shows that your order has been delivered but you cannot locate it, please first check:

• Your delivery address

• Any safe place associated with the delivery

• Your household

• Any relevant delivery location

• Available delivery information or notifications

If you are still unable to locate the parcel, please contact us as soon as possible.

Email: payment@taylorwear.org

We will review the available information and assist you accordingly.

11. Damaged Parcels

If your parcel appears to have been damaged during delivery, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the parcel and the item received.

This information may help us investigate the issue and determine the appropriate resolution.

12. Incorrect or Missing Items

If you receive an incorrect item or an item appears to be missing from your order, please contact us as soon as possible.

Email: payment@taylorwear.org

Please provide:

• Your order number

• The item you expected to receive

• The item you received, if applicable

• Relevant photographs or other information where appropriate

We will review the matter and assist you in accordance with our applicable policies and your statutory rights.

13. Customs and Import Charges

For deliveries that cross international borders, additional customs procedures, taxes, duties or other charges may apply depending on the destination and applicable law.

Where such charges are the responsibility of the customer, they may be payable to the relevant customs authority, carrier or other applicable party.

Customers are responsible for complying with applicable import requirements in their destination country.

If you have questions about potential customs requirements for your destination, please contact the relevant customs authority before placing an order.

14. Delivery Refusal

If a customer refuses delivery or fails to provide information required for delivery, the parcel may be returned to the sender.

Where a parcel is returned because of incorrect delivery information, refusal of delivery or another circumstance attributable to the customer, we will review the circumstances and contact the customer regarding the available options.

Nothing in this section limits any statutory rights that apply to consumers.

15. Delivery and Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict your statutory consumer rights.

If an order does not arrive within the applicable legal timeframe or there is another delivery issue covered by applicable consumer protection law, you may have additional rights.

For information about returns and refunds, please refer to our Returns & Exchanges Policy.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, website, business operations or applicable legal requirements.

When we make changes, we will update the Last Updated date shown at the beginning of this policy.

We recommend reviewing this page before placing an order.

17. Contact Us About Delivery

If you have a question about shipping or delivery, please contact our customer service team.

TAYLOR WEAR LTD

Email: payment@taylorwear.org
Telephone: +44 7426 704465

Business Address:

76 Sprotwells Terrace
Sauchie, Alloa
Scotland, FK10 3NL
United Kingdom

Website: