TAYLOR WEAR LTD respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing products from us.
This Privacy Policy explains what personal information we may collect, why we use it, how we protect it, when it may be shared, how long we retain it and the rights you may have in relation to your personal information.
This Privacy Policy applies to our website and online services operated through taylorwear.org.
1. Who We Are
The organisation responsible for your personal information is:
TAYLOR WEAR LTD
Business Address: 76 Sprotwells Terrace Sauchie, Alloa Scotland, FK10 3NL United Kingdom
For the purposes of applicable data protection law, TAYLOR WEAR LTD acts as the controller of personal information processed in connection with our website and services, where applicable.
2. Information We May Collect
Depending on how you use our website and services, we may collect different types of personal information.
This may include:
Contact Information
Full name
Email address
Telephone number
Billing address
Delivery address
Order Information
When you place an order, we may collect information necessary to process and manage your purchase, including:
Order number
Products purchased
Product options such as size or colour
Order value
Delivery information
Order status
Return or refund information
Communications relating to your order
Customer Service Information
If you contact us, we may retain information contained in your communication, including your name, contact details, order information and the details of your enquiry.
Technical Information
When you visit our website, certain technical information may be collected automatically depending on the website technologies and services in use.
This may include information such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Approximate usage information
Date and time of website access
We only use information that is necessary and appropriate for the relevant purpose.
3. How We Collect Information
We may collect personal information when you:
Browse or use our website
Create or use an account, where available
Place an order
Complete the checkout process
Contact customer service
Request a return or refund
Submit information through a website form
Communicate with us by email or telephone
Interact with website functions that collect information in accordance with applicable law
We may also receive certain information from service providers involved in providing website, payment, delivery or other services to us.
4. How We Use Your Information
We may use personal information for the following purposes:
Processing Orders
We use information necessary to process and fulfil purchases made through our website, including arranging delivery, managing orders and providing order-related communication.
Customer Service
We use relevant information to respond to enquiries, assist with orders and handle questions relating to products, delivery, returns and refunds.
Payments
Payment-related information may be processed through the payment services used during checkout.
We do not ask customers to send complete payment card details by email.
Returns and Refunds
We may use order and contact information to process returns, exchanges and refunds and to communicate with customers about these requests.
Website Operation
We may process technical information that is necessary to operate, maintain, secure and improve our website.
Security and Fraud Prevention
We may process information where necessary to protect our website, customers and business from fraud, misuse, security threats or other unlawful activity.
Legal and Regulatory Requirements
We may process and retain information where necessary to comply with applicable legal, accounting, tax, regulatory or other obligations.
Business Administration
We may use information where reasonably necessary to administer and operate our business, maintain records and protect our legitimate business interests, subject to applicable data protection requirements.
5. Our Lawful Bases for Processing
Under applicable UK data protection law, personal information must be processed on an appropriate lawful basis. The appropriate basis depends on the purpose of the processing.
Depending on the circumstances, we may rely on the following lawful bases:
Performance of a Contract
We may process information where it is necessary to fulfil an order or take steps requested by you before entering into a contract.
For example, we may need your name, delivery address and contact information to process and deliver an order.
Legal Obligation
We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process information where necessary for our legitimate interests, provided that those interests are not overridden by your rights and freedoms.
This may include activities such as maintaining website security, preventing misuse, administering our business and responding to customer enquiries.
Where we rely on legitimate interests, we consider the necessity of the processing and the impact on individuals.
Consent
Where consent is required by applicable law, we will ask for it before carrying out the relevant processing.
Where processing is based on consent, you may withdraw that consent at any time.
Consent should be freely given, specific, informed and unambiguous, and withdrawal should be possible without unnecessary difficulty.
6. Payment Information
When you make a purchase through our website, payment information is processed through the payment service available at checkout.
Payment providers may process payment information in accordance with their own privacy policies and applicable legal requirements.
For security reasons, customers should never send complete payment card numbers, security codes, passwords or other sensitive payment credentials to TAYLOR WEAR by email.
7. Sharing Personal Information
We do not sell customers’ personal information.
Where necessary to provide our services or operate our business, we may share relevant information with service providers acting on our behalf.
Depending on the services actually used by our website, these may include providers involved in:
Payment processing
Website hosting
Website technology
Order processing
Delivery and fulfilment
Customer support
Website security
Business administration
Legal, accounting or professional services
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose information where required to do so by law, regulation, court order or other lawful authority.
8. International Transfers
Some service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.
The safeguards used may depend on the destination country and the circumstances of the transfer.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil contractual, legal, accounting, tax and regulatory requirements.
Different types of information may therefore be retained for different periods.
For example, information relating to purchases may need to be retained for longer than a general customer enquiry because of accounting, tax, legal or dispute-resolution requirements.
When information is no longer required, we will take reasonable steps to delete it, securely dispose of it or otherwise make it unavailable for further use where appropriate.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may be used for purposes such as:
Essential website functionality
Maintaining website security
Remembering relevant website settings
Understanding website usage
Improving website performance
Other purposes described in our Cookie Policy
The use of non-essential cookies or similar technologies will be handled in accordance with applicable requirements.
Please refer to our Cookie Policy for additional information.
11. Direct Marketing
Where we send marketing communications, we will do so in accordance with applicable privacy and electronic communications requirements.
Where consent is required, we will obtain the appropriate consent before sending the relevant communications.
You can object to direct marketing or unsubscribe from marketing communications at any time.
Your decision to stop receiving marketing communications will not affect transactional communications that are necessary for an order or service you have requested.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights in relation to your personal information.
These may include:
The right to be informed about how your information is used
The right to request access to personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request erasure of personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
These rights are not absolute and may be subject to legal conditions or exemptions.
The specific rights available to you depend on the lawful basis and circumstances of the processing.
13. How to Exercise Your Rights
If you would like to exercise a data protection right or ask a question about how we handle your personal information, please contact us.
TAYLOR WEAR LTD 76 Sprotwells Terrace Sauchie, Alloa Scotland, FK10 3NL United Kingdom
Please provide enough information for us to understand your request and, where necessary, verify your identity.
14. Keeping Your Information Secure
We take reasonable and appropriate measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
Access to personal information is limited to circumstances where it is reasonably necessary for legitimate business, service or legal purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own account information, passwords and devices.
15. Children’s Privacy
Our website is intended for general consumer use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation.
16. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
If you follow a link to a third-party website, that website will have its own privacy practices and policies.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the Last Updated date shown at the beginning of this policy.
We encourage customers to review this page periodically to remain informed about how personal information is handled.
Privacy information should be kept accurate and updated when processing activities or purposes change.
18. Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we have an opportunity to understand and address your concern.
