Once your order has been processed and dispatched, tracking information may be provided to you through your order or delivery communication, where tracking is available for the selected delivery service.
Please keep your order information available when checking the status of your delivery.
How to Track Your Order
1. Find Your Order Information
After placing an order, please keep your order confirmation and any subsequent delivery communication.
Your order number may be required when contacting us about your purchase.
2. Check Your Delivery Information
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after dispatch. In some cases, there may be a short delay between the parcel leaving our fulfilment process and the first tracking update appearing.
3. Check the Latest Tracking Update
Use the tracking information provided with your delivery communication to view the latest available status of your shipment.
Tracking updates are provided by the relevant delivery service and may not appear continuously while a parcel is in transit.
I Have Not Received Tracking Information
If your order has been processed but you have not received tracking information, please contact us.
Our customer service team will review the available order information and assist you.
My Tracking Information Has Not Updated
It is possible for tracking information to remain unchanged for a period while an order is in transit.
If your tracking information has not changed for an extended period or you believe your parcel may be delayed, please contact us at payment@taylorwear.org.
We will review the available information and advise you on the appropriate next step.
My Order Shows as Delivered but I Have Not Received It
If your tracking information indicates that your order has been delivered but you cannot locate the parcel, please first check the delivery address provided with your order and any safe place or delivery location that may have been used.
You may also wish to check with other members of your household or the relevant delivery location.
If you are still unable to locate your parcel, please contact us as soon as possible with your order number and tracking information.
My Order Is Delayed
Delivery times can vary depending on the destination, delivery service and circumstances affecting the shipment.
If your order has not arrived within the expected delivery period, please contact us at:
