Below you will find answers to some of the most common questions about shopping with us, including orders, payments, delivery, returns and customer support.
If you cannot find the information you are looking for, please contact our customer service team.
General Questions
What is TAYLOR WEAR?
TAYLOR WEAR is a Scotland-based online womenswear business operated by TAYLOR WEAR LTD.
We offer a selection of contemporary women’s clothing through our online store, including dresses, tops, knitwear, trousers, skirts, outerwear and other wardrobe pieces, depending on our current collection.
Where is TAYLOR WEAR based?
TAYLOR WEAR LTD is based in Scotland, United Kingdom.
Our business address is:
TAYLOR WEAR LTD 76 Sprotwells Terrace Sauchie, Alloa Scotland, FK10 3NL United Kingdom
Where can I shop TAYLOR WEAR products?
Our products are available through our official online store:
taylorwear.org
Customers can browse our current collection and place orders directly through the website.
Products
What type of clothing do you sell?
We offer contemporary womenswear. Depending on the current collection, our range may include dresses, tops, blouses, knitwear, trousers, skirts, outerwear and other everyday wardrobe pieces.
The available products and styles may change over time.
How can I find product information?
Product information is provided on the individual product page.
Before placing an order, we recommend reviewing the product description, available sizes or options, colour information, price and any other information provided for the particular item.
Will all products remain available?
Not necessarily. Product availability may change as items are added, sold or removed from our current collection.
If a particular item or option is unavailable, we recommend checking the website again at a later date for current availability.
Orders
How do I place an order?
To place an order, select the product and available option you would like to purchase, add it to your shopping basket and proceed through the website checkout.
You will be able to review your order before completing the purchase.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at payment@taylorwear.org.
We will review your request based on the current status of your order. Once an order has entered processing or has been dispatched, changes or cancellation may no longer be possible.
Where an order cannot be changed or cancelled, our applicable returns and refund policy will apply.
How will I know if my order has been placed successfully?
After completing your purchase, you should receive order-related confirmation or communication using the contact information provided during checkout.
If you have completed payment but cannot find your order confirmation, please contact us at payment@taylorwear.org.
What should I do if there is a problem with my order?
If you believe there is an issue with your order, please contact us as soon as possible.
Please include your order number and a brief description of the issue so that our customer service team can review the matter and assist you.
Payments
What payment methods are available?
Available payment methods are displayed during checkout.
The payment options presented to you may depend on your location, device and other checkout conditions.
Is my payment information secure?
Payments made through our online checkout are processed using the payment services and security measures available through our payment provider.
TAYLOR WEAR does not ask customers to send complete payment card details by email.
For your security, please do not send your full card number, security code or other sensitive payment information to us by email.
When will I be charged?
Payment is generally taken when you complete your purchase through the checkout process.
The final amount payable will be displayed before you confirm your order.
What currency are prices shown in?
Prices and applicable currency information are displayed on the website and during checkout before you complete your purchase.
Delivery
Do you offer delivery?
Delivery options are displayed during checkout based on the destination and other applicable conditions.
The available delivery methods, estimated delivery time and applicable delivery charges will be shown where relevant before the order is completed.
How long will my order take to arrive?
Delivery times can vary depending on the delivery destination, selected delivery method, order processing and circumstances affecting the carrier.
Any applicable estimated delivery information will be provided during the ordering process.
How can I check my delivery?
Where tracking information is available for your order, it may be provided to you through your order or delivery communication.
If you have concerns about a delivery, please contact us at payment@taylorwear.org with your order number.
What happens if my parcel is delayed?
If your order has not arrived within the applicable expected delivery period, please contact us.
We will review the available order and delivery information and assist you with the next appropriate step.
Returns & Refunds
Can I return an item?
Our returns policy provides information about when and how customers can request a return.
Before returning an item, please review our Returns & Refunds Policy for the applicable conditions, timeframe and return procedure.
Include your order number and the reason for your return request. Our customer service team will provide the appropriate instructions based on your order and the applicable returns policy.
When will I receive my refund?
Once an approved return has been received and processed, any applicable refund will be issued in accordance with our Returns & Refunds Policy.
The time for the refunded amount to appear in your account can also depend on your bank or payment provider.
What if I receive an incorrect or damaged item?
If your order arrives with an incorrect item or an item appears to have been damaged during delivery, please contact us as soon as possible at payment@taylorwear.org.
Please provide your order number and relevant details about the issue. We may request photographs or other information to help us assess the matter.
Customer Service
How can I contact TAYLOR WEAR?
You can contact our customer service team using the following details:
Business Address: TAYLOR WEAR LTD 76 Sprotwells Terrace Sauchie, Alloa Scotland, FK10 3NL United Kingdom
How long does it take to receive a response?
We aim to respond to customer enquiries as soon as reasonably possible.
Response times may vary depending on the nature and volume of enquiries.
Can I contact you about an order after purchasing?
Yes.
If you have a question or concern about an order you have already placed, please contact us and include your order number whenever possible. This helps us locate your order and provide relevant assistance.
Website & Privacy
How is my personal information handled?
We take the privacy of our customers seriously.
Information about how personal data is collected, used and protected is explained in our Privacy Policy.
We recommend reviewing the Privacy Policy before using our website or placing an order.
Do you use cookies?
Our website may use cookies and similar technologies to support website functionality and improve the online shopping experience.
For more information about how cookies are used, please refer to our Cookie Policy.
Before You Purchase
What should I check before placing an order?
Before completing your purchase, we recommend checking:
The product description
Available size and colour options
Product price
Your delivery address
Delivery information
Our Returns & Refunds Policy
Our Terms & Conditions
Please make sure that the information entered during checkout is correct before confirming your order.
What if I still have a question?
If your question is not answered here, please contact us directly.
